These Terms & Conditions (T&Cs) govern the business relationship between natelo AG and its customers.
1. Scope
These T&Cs apply to all contracts between natelo AG (hereinafter natelo) and customers concerning the supply of goods and the provision of services, including repairs, sales, refurbished devices and subscription brokerage.
2. Conclusion of Contract
The presentation of products and services on our website does not constitute a binding offer. By placing your order, you make a binding offer to conclude a purchase contract. We confirm receipt by email; the contract is concluded upon the shipping confirmation.
3. Prices and Payment
All prices are stated in Swiss francs (CHF) and include statutory value added tax. Shipping costs are shown separately.
Accepted payment methods
- TWINT
- Credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay and Google Pay
- In our stores, cash and Maestro/EC are also accepted
4. Delivery
Delivery is made within Switzerland via Swiss Post. The delivery time is usually 1 to 2 business days. Shipping is free for orders of CHF 50 or more; below that it is CHF 7.90.
You can also collect your order at one of our five stores. We will notify you as soon as the goods are ready.
5. Right of Withdrawal and Return
You have the right to return your order within 14 days of receipt. The goods must be returned unused and in their original packaging. We cover the cost of the return shipment.
Excluded from the right of return are
- Already activated SIM cards and subscriptions
- Opened digital content or software
- Products made specifically for you
6. Warranty and Statutory Warranty
The statutory warranty of 24 months applies to all new devices. For refurbished devices, we provide the full warranty from the date of purchase. Repairs from our workshop carry a 12-month warranty on labour and the spare parts used.
7. Repair Service
For repairs, we provide a binding cost estimate before starting work. Repairs are usually carried out within 1 to 3 business days; simple repairs such as a display replacement often in under 2 hours.
8. Buyback and Sale
When you sell your device to natelo, the valuation is based on the condition details you provide. After receipt, we inspect the device and confirm the final value. Payment is made within 7 business days to your preferred payment method.
9. Subscription Brokerage
For brokered mobile and internet subscriptions, you conclude the contract directly with the respective provider. The provider's terms and conditions apply. natelo supports you with advice, conclusion and service.
10. Retention of Title
The goods remain the property of natelo until full payment has been made.
11. Liability
natelo is liable for damages in accordance with the statutory provisions. Liability for indirect damages is excluded to the extent permitted under Swiss law.
12. Data Protection
Information on data protection can be found in our Privacy Policy.
13. Final Provisions
Swiss law applies. The place of jurisdiction is Lucerne. Should individual provisions of these T&Cs be invalid, the validity of the remaining provisions shall remain unaffected.
14. Changes
natelo reserves the right to amend these T&Cs. The current version is available on this page at all times. For contracts already concluded, the T&Cs in force at the time the contract was concluded apply.
15. Contact
If you have any questions about these T&Cs, you can reach us at hello@natelo.ch.