natelo
Returns

Smooth returns and exchanges

For a worry-free shopping experience. Returns within 14 days, by post or in store.

  • 14 days to decide

    You can return your order within 14 days of receipt.

  • Original condition

    Items must be returned in their original condition and in their original packaging.

  • Refund

    After inspection, we refund the amount to the payment method originally used.

  • Post or store

    Send your parcel back by post or bring it to one of our 5 stores.

How to return an item.

  1. 1

    Start a return

    Start your return online with your order number and reason. It takes less than 2 minutes.

  2. 2

    Receive a label

    You will receive your return label by email. Or bring the item in directly.

  3. 3

    Money back

    As soon as we have inspected the item, we will refund the amount to you.

Start a return

Questions about returns? Write to us at hello@natelo.ch or visit a store.