Returns
Smooth returns and exchanges
For a worry-free shopping experience. Returns within 14 days, by post or in store.
14 days to decide
You can return your order within 14 days of receipt.
Original condition
Items must be returned in their original condition and in their original packaging.
Refund
After inspection, we refund the amount to the payment method originally used.
Post or store
Send your parcel back by post or bring it to one of our 5 stores.
How to return an item.
- 1
Start a return
Start your return online with your order number and reason. It takes less than 2 minutes.
- 2
Receive a label
You will receive your return label by email. Or bring the item in directly.
- 3
Money back
As soon as we have inspected the item, we will refund the amount to you.
Start a return
Questions about returns? Write to us at hello@natelo.ch or visit a store.