About us

A young team with the goal of revolutionizing the telecommunications industry…

About us

A young team with the goal of revolutionizing the telecommunications industry…

Our Vision

The telecommunications industry has become increasingly complex in recent years. Comparing the multitude of subscriptions and understanding what they include often feels like a science. Likewise, repairing or selling a device is frequently associated with unnecessary effort. We want to change that. With natelo, we provide transparent and expert subscription advice, as well as an in-house workshop in every store. In our online shop, you can effortlessly sign up for a new subscription, extend an existing one, or order the right accessories to protect your phone.

Our goal is to revolutionize repair services and consultation in the telecommunications sector in Switzerland, creating a true “WOW” experience with every customer interaction. Driven by our mission to transform telecommunications repairs and consultation in Switzerland while delivering a WOW experience with every customer, we founded natelo.

From person to person

We understand the challenges we face in today’s mobile world and want to provide the right solutions. That’s why we have engaged intensively with people of different age groups to analyze their needs and evaluate existing repair processes as well as online systems. Our concept aims to offer a service that is more affordable, faster, and more flexible. At the same time, we value transparent, personal, and trustworthy communication – from person to person.

Whether it’s your mobile phone, smartphone, tablet, or internet, landline, and TV services – we are here for you! With our five locations in Rapperswil, Emmenbrücke, Küssnacht am Rigi, Sursee, and Muri (AG), we are always by your side.

Customer Reviews

Daniel Kurz
12:20 25 Jun 24
Super Service!Friendly!QUICK SOLUTION!Thanks Sandro
Thomas Müller
11:42 22 Jun 24
Transparent, friendly, helpful. If you have any questions about cell phones, internet or TV, we will provide professional help.
Celine Baggenstos
16:56 21 Jun 24
Great advice. Very friendly and accommodating.Thanks Alissa
Gilbert Schaller
11:07 11 Jun 24
Walter Bucher
13:08 07 Jun 24
R
08:21 09 Dec 23
Great service and advice by the team. So far I have bought a couple of phones and 3 mobile contracts from them and all has worked well and as promised
Sandra Unternährer
15:21 07 Jun 22
Top-Sevice 😉
Keti Magdevska
14:17 24 Dec 19
Very good
Veronika Samkova
14:31 21 Nov 19
Very good service
Josef Zemp
10:40 15 Dec 18
Tip top service
Sarah Schwegler
14:41 11 Jun 24
Great independent cell phone advice. My wish was to know better what is useful, sensible and practical in the outdoor area. Iman gave me super friendly advice tailored to my needs. Great service 🙂
Soldier Uchia
17:46 02 Jun 24
Mr. Grütter in the Natelo cell phone store is extremely competent and friendly. He offers excellent customer service and always finds the right solution. Highly recommended!
Leart Ismaili
18:10 01 Jun 24
Very competent advice in the field of telecommunications. Fair prices. Very great shop!!!
Elisabeth Helbling
09:20 19 May 24
Great service! Very friendly and competent advisor. I felt very well understood. It's great that there are still shops with such great employees. I would be very happy to come by again. I can recommend Natelo with a very clear conscience! Please keep it up?
Alex Dennler
16:06 17 May 24
Hayat Yousrfi
00:37 21 Apr 24
Natelo AG is an outstanding business with a wide range of affordable subscriptions and unbeatable service. I was really impressed by your generous prices for buying used cell phones. In addition, they always offer warm coffee, which makes the visit a pleasant experience. The staff, especially Hasib, are extremely nice and helpful. Overall an excellent experience and highly recommended!Hayat yosofi
Juno98
10:50 11 Apr 24
It wasn't my first time in this shop. The employees are always very friendly. That's why there are 2 stars. I had a matt protective film installed 2 days ago. In the sun you can no longer see anything on the display. It's a latest generation cell phone... so that won't be the problem. The film started peeling off at the top corner after the first day. Now on the 2nd day the entire top corner is peeled off, full of bubbles and dirt under the film. The meh value is about 30 fr. not entirely clear. The money was simply thrown out the window... what a shame!
Nick G.
08:19 15 Jul 23
Very kind and very competent.Here you can have support to fix your mobile, buy a new one, check your abo and more.I suggest really this shop.