Frequently Asked Questions
Answers to your frequently asked questions to ensure a better and smoother experience with our services.
1. What services does natelo AG offer?
We offer a wide range of services, including subscription consultations, contract renewals, TV and internet connections, smartphone repairs in our own workshop, as well as a comprehensive selection of accessories and gadgets. Additionally, we provide refurbished devices and buy-and-sell services for mobile phones.
2. Which providers does natelo AG collaborate with?
We work closely with leading providers in Switzerland, including Sunrise, Salt, Quickline, WWZ, TalkTalk, Yallo, and Lebara.
3. Which brands of accessories and gadgets do we offer?
We offer a wide range of accessories and gadgets from renowned brands such as Apple, Samsung, Powerology, Green Lion, Porodo, Guess, Pitaka, Karl Lagerfeld, JBL, and many more.
4. What types of accessories are available?
Our range includes phone cases, chargers, power banks, headphones, speakers, smartwatches, and much more. We offer products for various needs and preferences.
5. Which brands of refurbished products do we offer?
We offer refurbished products from top brands such as Apple and Samsung, among others. These devices have been carefully inspected and are in excellent condition.
6. Which brands do we repair?
We repair devices from various brands, including Apple, Samsung, and many more.
7. When was natelo AG founded?
natelo AG was founded in 2015. Our headquarters is located in Emmenbrücke (Lucerne).
8. Are there additional locations?
Yes. We support our customers at locations in Muri (AG), Emmenbrücke, Küssnacht am Rigi, Rapperswil, and Sursee.
9. How many employees does natelo AG have?
With a total of 26 employees, we are proud to provide our customers with first-class service and innovative solutions in the telecommunications industry. All our employees work in Switzerland.
10. What is the goal of natelo AG?
Our goal is to bring the world of telecommunications closer to our customers and provide them with comprehensive communication solutions. We strive to ensure that our customers find everything they need – from subscriptions and mobile phones to accessories, repairs, buy-and-sell services, refurbished devices, and, of course, top-quality service.
11. Which values are especially important to natelo AG?
At natelo, we place great importance on the quality of our products and services, expert consultation, comprehensive customer service, and data protection.
12. How does natelo AG commit to sustainability?
We offer refurbished devices and operate a mobile phone buy-and-sell service to extend the lifespan of devices and provide environmentally conscious options for our customers.
