We take the protection of your personal data seriously. This Privacy Policy informs you about which data we collect, how we use it and what rights you have.
1. Controller
The party responsible for data processing on this website is
natelo AG, Bahnhofstrasse 12, 6020 Emmenbrücke, Switzerland
Email hello@natelo.ch
2. What Data We Collect
When visiting the website
When you access our website, information is automatically transmitted by your browser and stored in log files. This includes
- IP address (anonymised)
- Date and time of access
- Page accessed and referrer
- Browser type and operating system
For orders and customer accounts
When you place an order with us or create an account, we collect
- Name and address
- Email address and phone number
- Payment information, securely processed by certified partners
- Order history and preferences
3. What We Use Data For
We use your data exclusively for the following purposes
- Processing orders and contracts
- Customer service and support
- Handling warranty and returns
- Improving our website and services
- Sending the newsletter, only with your consent
4. Disclosure to Third Parties
We only disclose your data to third parties when this is necessary for the performance of the contract (for example to shipping service providers, payment providers, telecom providers when concluding a subscription) or when you have expressly consented.
5. Cookies
Our website uses cookies to provide functions, improve the user experience and collect anonymised statistics. You can disable cookies in your browser, but this may result in functional limitations.
6. Your Rights
You have the right at any time to
- Information about the data we have stored about you
- Correction of inaccurate data
- Deletion of your data, where legally permissible
- Restriction of processing
- Data portability
- Objection to processing
For information or to exercise your rights, write to us at hello@natelo.ch.
7. Retention Period
We store your data only for as long as is necessary for the respective purposes or as required by statutory retention periods, for example 10 years for invoice data.
8. Data Security
We use technical and organisational measures to protect your data against unauthorised access, loss or manipulation. Transmission is encrypted via HTTPS.
9. Changes
We reserve the right to amend this Privacy Policy in order to adapt it to changes in the legal framework or to changes in our services. The current version is available on this page at all times.
10. Contact
If you have any questions about data protection, you can reach us at hello@natelo.ch.