Repair – natelo

Use your technology again, save the planet!

Which device would you like to repair?

Select your desired device.

FAQ on Mobile Phone Repairs

1. Which mobile phone models can be repaired?

We repair a wide range of mobile phone brands and models, including Apple (iPhone), Samsung, and many others. Feel free to check online under Repairs or contact us to find out if your device is supported.

2. How long does a mobile phone repair take?

The repair duration depends on the damage and model. Many repairs, such as screen replacements, can be completed within 1-2 hours. For specific information regarding your device, please contact us directly.

4. Can I send in my phone for repair?

Yes, we offer a shipping service. You can send in your device, and we will securely return it after the repair. The entire process usually takes 3-5 business days.

5. How much does a mobile phone repair cost?

The cost varies depending on the type of damage and the mobile phone model. For an exact price estimate, we offer a free damage diagnosis.

6. What if my phone cannot be repaired?

If your device cannot be repaired, we offer alternative solutions such as purchasing a new or refurbished device or a trade-in program where you receive a discount for your old device.

7. Do you offer a warranty on repairs?

Yes, we offer a warranty of 3 to 6 months on all completed repairs, depending on the type of repair.

8. What types of damage can be repaired?

We repair various issues, including screen damage, battery problems, water damage, broken cameras, defective speakers, and software issues.

9. Are original replacement parts used for repairs?

For Apple and Samsung devices, we use only original components to ensure the best quality and functionality. For other models, we use high-quality replacement parts.

10. Do I need to schedule an appointment for the repair?

An appointment is not mandatory, but we recommend booking in advance to avoid long wait times.

11. Can I use my phone while it is being repaired?

For quick repairs, such as screen or battery replacements, you can usually wait for your device. For longer repairs, we offer a replacement device if needed.

12. Do you also repair water damage?

Yes, we can repair many types of water damage. However, the success of the repair depends on the extent of the damage. We recommend bringing the device to us as soon as possible after water exposure.

13. What happens to my personal data during the repair?

Data protection is very important to us. Our technicians handle your data confidentially and strive not to delete any data. However, we recommend creating a backup of your data before the repair.

14. Can I buy accessories or replacement parts for my phone?

Yes, we offer a wide range of accessories and replacement parts, including protective cases, chargers, screen protectors, and more.

15. Do you offer repairs for tablets and other devices?

Yes, in addition to smartphones, we also repair tablets and other mobile devices. Contact us for more information.

FAQ: When is a mobile phone repair worthwhile?

1. Age and Purchase Price of the Device

If your phone is already older and has significantly lost value, a repair may often be more expensive than buying a new device. After the manufacturer's warranty expires (usually after 24 months), software updates may no longer be available, which can make usage more difficult. For budget devices, a repair is often no longer financially worthwhile after two years.

2. Type of Damage

Minor damages, such as a broken battery or a defective display, can usually be repaired easily and cost-effectively, especially for more expensive phones. However, more severe damages, such as a faulty motherboard, can require more complex and costly repairs. An expert can better assess the damage, so it is best to take your device to a professional repair shop for an accurate evaluation.

3. Repairing It Yourself

DIY repairs can be tempting but come with the risk of voiding the warranty and further damaging the phone. Without the right tools and expertise, a self-repair can lead to even higher costs. It is advisable to have your device repaired by a certified repair service that uses original parts and offers a warranty on the repair.

4. Prevention

To prevent damage, you should equip your phone with a protective case and a screen protector. This helps you avoid costly repairs.

FAQ: Preparing Your Phone for Repair

1. Do I need to back up my data before bringing my phone in for repair?

Yes, some repairs may result in data loss. To avoid the risk of losing your data, you should always create a backup beforehand.

2. How do I back up my data on an iPhone? You have two simple options to back up your data.

iCloud: Connect to a Wi-Fi network and go to Settings → [Your Name] → iCloud → iCloud Backup, enable the backup, and tap on "Back Up Now." Note that only 5 GB of storage is free. iTunes: Connect your iPhone to the computer, open iTunes, select your device, and click "Back Up Now." To include fitness tracking data in the backup, check the "Encrypt iPhone Backup" option.

3. How do I back up my data on an Android device? Google Drive

Go to Settings → Google → Backup or Settings → System → Advanced → Backup to enable automatic backup. After the backup, check which data has been saved.

Local Backup: Use your manufacturer's synchronization tool (e.g., Samsung SmartSwitch, Huawei HiSuite) to create a backup on your computer. Alternatively, you can manually transfer pictures, videos, and music or use an external memory card.

4. Should I reset my phone before bringing it in for repair?

Yes, if you have private data on your phone that you do not want third parties to access, reset your device to factory settings. Go to the settings, select the reset option, and confirm that you want to delete all data.

5. What do I need to bring for the repair?

Bring all important passwords (e.g., Apple ID, PIN, PUK) so that we can unlock your device and make the necessary settings.