Sell – natelo

1 Your Device

2 Condition of the screen

3 Condition of the casing

4 Functionality

Your impact on the Earth is complete!

With this, you’ve released 55 kg less CO₂ into the air!

You’ve saved as much CO₂ as 2 trees can absorb!

Your Device

Condition of the screen

Condition of the casing

Functionality

Your impact on the Earth is complete!

With this, you’ve released 55 kg less CO₂ into the air!

You’ve saved as much CO₂ as 2 trees can absorb!

Estimated Price:

After completing the steps

Choose postal delivery

Choose the nearest store for drop-off

If the sale is not worthwhile for you

By doing so, you not only upgrade your device but also give new life to the Earth.

Which device would you like to sell?

Choose one of these devices.

Back

What is the condition of the front side?

Back

What is the condition of the back side?

Back to the delivery method

Buyback form

Branch

Choose a natelo store.

Date and time of the visit

Choose a time.

I hereby confirm that I have read, understood, and accepted the information on data protection and the terms and conditions.

Read privacy policy Read terms and conditions

Important: Google, iCloud, and other accounts must be logged out, regardless of whether the device works or not. We do not accept bent and/or oxidized devices.

Back to the delivery method

Buyback form

First Name

Last Name

Phone

Email address

Postal code (ZIP)

City

Street

Number

IBAN - Bank details

I hereby confirm that I have read, understood, and accepted the information on Data Protection and Terms and Conditions.

Important: Google, iCloud, and other accounts must be logged out, regardless of whether the device works or not. We do not accept bent and/or oxidized devices.

How does the purchase process work?

Our purchase process is simple: Select your device on our website, answer a few questions about its condition, and receive a non-binding offer. Send us the device, and after inspection, the payment will be made.

Which devices can I sell?

We buy a wide range of smartphones and tablets, including Apple, Samsung, OPPO, and many other brands. You can find up-to-date information about accepted models on our purchase page.

What criteria must my device meet for me to be able to sell it?

Your device should be functional and in good condition. Devices with minor signs of use, defective batteries, or damaged screens may also be accepted, although the price will be adjusted accordingly.

What price will I get for my device?

The value of your device depends on the model, condition, and accessories. After completing our online form, you will receive a non-binding offer. You can accept or decline this offer.

Can I also sell defective devices?

Yes, we also buy defective devices. Provide us with the correct condition of your device, and we will make you an offer based on the reported damages.

How long does it take until I receive my money?

As soon as we have received and inspected your device, the payment is usually made within 7 business days.

What happens to my personal data on the device?

We recommend resetting your device to factory settings before sending it to us. Our technicians ensure that all data is deleted before the device is resold. Important: For Apple devices, you must remove iCloud so we can complete the purchase. > Settings – iCloud – Sign out.

Do you cover the shipping costs?

Yes, shipping is free for you. You will receive a shipping label that you can use for the free shipping.

What happens if my device does not match the stated condition?

If your device does not match the stated condition, we will make you an adjusted offer. You can accept or decline this offer. If you decline, we will return the device to you free of charge.

Can I sell multiple devices at the same time?

Yes, you can sell multiple devices at the same time. Simply add each device separately to our online form and receive an individual offer for each one.

What happens if my device is damaged during shipping?

We recommend that you package your device securely to avoid transport damage. If damage does occur, we will review the case individually and find a solution.

Can I cancel the purchase process?

Yes, you can cancel the purchase process at any time as long as you have not yet sent the device to us. If the device is already on its way to us, please contact our customer service.