Returns policy
Smooth returns and exchanges – for a worry-free shopping experience
Use this guide to return your order smoothly and receive a quick refund. Make sure the items are returned in their original condition and packaging.
To return an item via mail or a drop-off location, request a return label through your account on our website. Shipping costs are the responsibility of the customer unless the product is defective.
If you have received a defective or damaged product, please contact our customer service. In such cases, we will send you a replacement product or refund your purchase price.
If a refund has been issued incorrectly or the amount is incorrect, please contact our customer service immediately to resolve the issue.
The return of online-ordered products is only possible through our online shop. Due to system-related reasons, returns in our stores are unfortunately not possible. Please use our online returns portal to process your return easily and conveniently.
If you have any questions regarding returns, our customer service will be happy to assist you.
Refund Request
Simple Steps for Returns and Refunds
