Returns and Refunds
Smooth returns and exchanges – for a worry-free shopping experience
Frequently Asked Questions (FAQ)
- Items must be returned in their original condition and original packaging.
- Returns must be made within 14 days of receiving the order.
- A refund will be issued to the original payment method after inspection.
Request a return label easily through your customer account.
Shipping costs are covered by the customer, except for defective products.
Pack the parcel securely and drop it off at a post office or partner location.
Please contact our customer service immediately.
You will receive either a replacement product or a full refund.
If an incorrect amount was refunded, please contact our customer service directly.
We will review and correct the amount immediately.
Returns for online orders are only possible through the online return process.
Returns in our stores are unfortunately not possible for technical reasons.
Our customer service is always happy to assist you with any questions.
If you have any questions about returns, our customer service will be glad to help you.
Get in touch with our natelo-supportteam.
